Vicinity is a property management company that owns and manages some of Australia’s most recognisable and loved retail destinations, including the iconic Chadstone in Melbourne and the Queen Victoria Building in Sydney. The organisation has 60+ retail assets under management, with over 7000 retail tenants and 400+ million annual customer visits.
The Challenge
The company had been managing its lease offer negotiation and CAPEX processes via complex, highly customised, manually coded workflows incorporated into its document management system, Documentum. Vicinity was advised that the next release of the Documentum system would no longer support their JavaScript workarounds. The time was right for the company to modernise their solution architecture, so Vicinity sought a new and better way of delivering these mission-critical workflow processes.
The Solution
Using the OutSystems platform, Vicinity developed the Core Workflow application for their lease offer negotiation and CAPEX approval processes in just 8 weeks. Built with the help of PhoenixDX, the application separates these workflows out of Documentum and allows them to be managed by a team rather than an individual. It seamlessly integrates the workflows with the company’s document management system and its Salesforce CRM, ERP (JD Edwards), enabling these systems to focus on what they do best. Given that Vicinity has other core systems in place, such as SalesForce and ServiceNow, this modern approach to the company’s enterprise architecture allows Vicinity to implement custom workflows that meet its specific business requirements independently and without the need to customise any of these core systems, especially when none of these core systems are best suited for a use case like this.
Results
- Eliminates reliance on manual processes such as Excel and email and costly and complex manual coding for logic and system integrations.
- Frees the company from burning platforms that lead to business continuity risks, setting them up with a flexible and scalable enterprise architecture to quickly and easily build business solutions that complement their core systems, now and into the future.
- Delivers reusable business logic and components that can be repurposed for additional workflows across multiple processes, such as end-to-end lease approvals.
- Delivers a loosely coupled enterprise architecture to reduce technical debt and ensure the best enterprise integration and application management practices.
- Provides an easily extensible framework to build out new functionality due to evolving business needs
- Vicinity can now reach internal and external users with pixel-perfect, sleek user experiences on any device (e.g. mobile)
Why PhoenixDX?
The OutSystems platform allows enterprise-grade solutions that enable the company to solve its immediate workflow needs and open the door to building customised end-to-end solutions for their business. As a leader in custom software development, PhoenixDX proved the ideal partner to bring the company up to speed with low-code technology and guide and train their staff so that they can build their own solutions in the future.
