Have you heard about Amazon Lex?
Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications.
Raphael Ranieri, Tech Lead and OutSystems MVP, explains how you can use it with OutSystems and leverage it as a Self-Service Chatbot to reduce pressure on call centres by providing AI-powered chatbots with the ability to escalate to a human support agent if required.
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